Privacy Policy — PingSLA

Information We Collect

Account, billing, monitor configuration, and usage data needed to operate the platform.

We collect only the information required to provide uptime monitoring, DNS monitoring, alerting, reporting, and support. This includes data you provide directly, data created while using the service, and data from integrated providers.

Account details such as name, email, password hash, workspace name, and roles.
Billing and invoice details processed by secure third-party payment providers.
Monitor definitions, targets, schedules, thresholds, headers, and alert routes.
Service usage data such as logins, API calls, response times, and dashboard activity.

How We Use Your Information

To run the service, send alerts, process billing, and improve reliability.

We use collected data to execute monitoring checks, send notifications, maintain your account, resolve support requests, and improve performance, stability, and security across our platform.

Deliver uptime, DNS, and synthetic monitoring checks.
Send alerts through email, Slack, WhatsApp, Telegram, or paid integrations.
Process subscriptions, invoices, and account administration.
Detect abuse, fraud, misconfiguration, and security incidents.
Improve product reliability using aggregated and anonymized analytics.

Data Security

Encryption, access controls, audit logs, and infrastructure safeguards.

We use layered security controls to protect your information at rest and in transit. Access is restricted, logged, and reviewed. Sensitive data is encrypted and production systems are isolated from public exposure wherever possible.

TLS encryption in transit and encrypted storage at rest.
Role-based access control with least-privilege permissions.
Sensitive credentials stored encrypted, never in plaintext.
Production activity logged through audit and system logs.
Operational safeguards for backups, disaster recovery, and incident response.

Data Retention

Data is retained only as long as needed for service delivery and legal obligations.

We keep data for the shortest time necessary to operate the service, comply with legal and tax obligations, and support account recovery or security review. You may request deletion of your account and associated data at any time.

Account data retained while the account remains active.
Operational logs and monitoring history retained based on plan or service requirements.
Billing records retained for legal and accounting compliance.
Backups expire on a rolling retention schedule.

Third-Party Services

Trusted vendors help us deliver the platform, but your data is never sold.

We use limited third-party providers for cloud hosting, payments, email delivery, and integrations. These vendors only process data on our behalf and under contractual obligations designed to protect your information.

Cloud infrastructure and storage providers.
Payment processors for secure subscriptions.
Email and messaging providers for transactional notifications.
Monitoring integrations such as Slack, WhatsApp, Telegram, PagerDuty, and OpsGenie.

Cookies and Tracking

Only necessary cookies and limited analytics cookies are used.

We use cookies and similar technologies for login sessions, security, preferences, and essential analytics. We do not use advertising cookies or cross-site tracking for ad targeting.

Strictly necessary cookies for authentication and security.
Functional cookies for saved preferences and usability.
Analytics cookies for product improvement and performance insight.

Your Rights and Controls

Access, correction, deletion, portability, and objection rights are supported.

Depending on your location, you may have rights to access, correct, export, restrict, object to, or delete your personal data. We honor applicable privacy laws and provide practical ways to exercise these rights.

Access the data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your account and personal data.
Export your data in a machine-readable format.
Withdraw consent where processing is based on consent.

Contact Us

Reach us for privacy requests, security issues, or account questions.

For any privacy-related concern, please contact us using the channels below. We aim to respond promptly and resolve requests in a professional, documented manner.

For security incidents or data concerns, email security@pingsla.com. We review priority issues promptly.

Privacy FAQ

Common questions, answered clearly

This section is designed for answer engines and users who want direct, reliable policy answers without searching through legal text.

What data does Pingsla collect?

We collect account, billing, monitor configuration, alert routing, and usage data needed to operate the service.

Does Pingsla sell my personal data?

No. We do not sell personal data or use it for advertising brokerage.

Can I delete my data?

Yes. You can request account and data deletion by contacting privacy@pingsla.com.

How does Pingsla protect data?

We use encryption, access controls, audit logging, and secure cloud infrastructure to protect customer data.